Bookings agentAI-03 · Guest messages

Bookings agent: every guest welcomed properly

Welcomes every direct booking in the guest’s language: confirmation, pre-arrival message, change and cancellation notices.

Bookings agentAI-03 · Guest messagesRun log · example

TriggerNew direct booking

  1. get_booking()2 adults, 3 nights, language: GermanAuto
  2. send_booking_email()Confirmation sent in GermanAuto

ResultGuest received the confirmation; the message is in the booking history.

What it does

  • Confirmation e-mail for new bookings
  • Directions and check-in time 1–3 days before arrival
  • Change and cancellation notices
  • Alerts the team when something is unusual

What it asks you

  • Refund amounts and cancellation fee explanations

How it is measured

  • Time to confirmation e-mail
  • Share of guests with a pre-arrival message

Permission rules live in code, not in the agent

Defined tools

An agent uses only authorised tools; it cannot touch the database, e-mail or the internet directly.

Hotel identity is injected

Reaching another hotel’s data is technically impossible.

Three-strike rule

If a job fails three times it stops and the operations agent opens an incident.

Every message signed

Every message an agent writes carries an AI signature. No agent hides that it is AI.

Start with your current website.

Request access, or paste your site and see what would change.