Reviews agentAI-04 · Google reviews

Reviews agent: reviews from consenting guests

Asks guests for a short, personal review after check-out. Writes only to guests who gave consent.

Reviews agentAI-04 · Google reviewsRun log

TriggerEvery day 11:00

  1. list_review_candidates()5 guests checked out yesterday; 3 gave consentAuto
  2. request_review()Request sent in ItalianAuto
  3. request_review()Guest without consent: blockedBlocked

ResultSending without consent was blocked in code; the agent has no way around it.

What it does

  • Finds consenting guests
  • One-sentence request in the guest’s language
  • Tracks your Google rating
  • Never writes to the same guest twice within 180 days

What it asks you

  • Nothing: the system does not allow guests without consent

How it is measured

  • Requests sent and clicked
  • Google rating and review count

Permission rules live in code, not in the agent

Defined tools

An agent uses only authorised tools; it cannot touch the database, e-mail or the internet directly.

Hotel identity is injected

Reaching another hotel’s data is technically impossible.

Three-strike rule

If a job fails three times it stops and the operations agent opens an incident.

Every message signed

Every message an agent writes carries an AI signature. No agent hides that it is AI.

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