Guest Desk agent
Guest Desk agent: answers at night too
Answers site chat and e-mail questions from your own information. Says it is AI in its first message.
Guest Desk agentRun log · example
TriggerChat: “Is breakfast included?”
- list_faqs()Breakfast 07:30–10:30 on the terraceAuto
- reply_guest()Reply sent; stated that it is AIAuto
ResultRoutine question answered at once.
What it does
- Answers from FAQs, room details and availability
- Quotes prices only as the engine shows them
- Never makes things up; asks the team
- Alerts you to complaints
What it asks you
- Price, refund and cancellation replies
How it is measured
- Questions answered
- Chat-to-booking conversion
- SEO & Content agentAI-01 · Search, pages, articlesKeeps pages ranking, writes what you approve.
- Bookings agentAI-03 · Guest messagesWelcomes guests, reports changes.
- Reviews agentAI-04 · Google reviewsAsks consenting guests for a review.
- Guest Desk agentAI-05 · Chat and e-mailAnswers guest questions, 24/7.
Permission rules live in code, not in the agent
Defined tools
An agent uses only authorised tools; it cannot touch the database, e-mail or the internet directly.
Hotel identity is injected
Reaching another hotel’s data is technically impossible.
Three-strike rule
If a job fails three times it stops and the operations agent opens an incident.
Every message signed
Every message an agent writes carries an AI signature. No agent hides that it is AI.
Start with your current website.
Request access, or paste your site and see what would change.