Frequently asked questions
How do I leave my old site, what does it cost, who owns my data, what do AI agents write to my guests? Twenty short answers for independent hotels.
Switching
How do I move from my old site?
Paste your website. The onboarding agent crawls it, keeps a full backup (every page’s HTML and every image), moves content and photos, and links every old URL to its new page. You approve the room types and the go-live.
Will I lose my Google rankings?
Every old URL reaches its new page with a single permanent (301) redirect, and every one is tested before the domain switches. A 301 is the recommended way to carry rankings to a new address.
Do I keep my domain?
Yes. The domain stays registered to you; you point it at the new site when you approve the go-live.
What do I have to do myself?
Three things: paste your current website, check and approve your room types and occupancy, and approve the go-live. Rates and rules go into the Extranet once.
Can I choose the design?
Pick one of six templates and adjust colours, fonts and sections in the visual editor or by asking the Website agent. Every change can be undone; switching templates keeps your content.
Money
What does it cost?
Site $89/month; Agentic $199/month with 4 agents and 300 credits every month. Founding hotels get 20% off for life.
Is there a contract?
No. Monthly subscription; cancel any month from your panel (Settings → Cancel subscription).
What are credits?
Agents spend credits on their work (AI time, search data, e-mails). Every job shows what it used in your panel. Extra credits: 500 for $99. When credits run out, content jobs wait.
How do guests pay for bookings?
At the hotel, or optionally by card at booking. Card data is handled by the payment provider and never stored at Inxeption. Pay-at-hotel money never passes through us.
Who bills me?
TECH IN WISE IT SOLUTIONS L.L.C (Dubai) bills the subscription monthly by card.
Data and privacy
Who owns my data?
You do. Content, guests, bookings and the redirect map export in one click at any time.
Where is the data stored?
In the EU. Card data is never stored at Inxeption.
How are guest consents recorded?
Guests who join through the QR welcome tick a consent box; the text version, time and IP are kept. Review requests only ever go to guests who agreed.
Can your team see my account?
Every access by our team to your account is logged and visible to you in the panel.
What about GDPR and KVKK?
The privacy notice explains what we process, why, for how long and your rights under GDPR and KVKK. A data processing agreement (DPA) is part of our legal texts.
AI agents
Which agents are included?
Site includes the Bookings agent. Agentic includes 4: SEO & Content, Bookings, Reviews and Guest Desk.
What can the agents write to my guests?
They answer only from your information and say they are AI in every message. Price, refund and cancellation replies wait for your approval during the first 30 days.
Can an agent publish without me?
Not in the first 30 days: content and sensitive replies wait for you. After that you choose automatic or approve-first for each agent, and you can pause any agent at any time.
Can I talk to a person?
Yes. Ask any agent for a person and our team takes over.
Why can’t I buy now?
In the first months we work with a limited number of founding hotels. Apply; if it fits, we bring you in.
Start with your current website.
Request access, or paste your site and see what would change.