Provider: TECH IN WISE IT SOLUTIONS L.L.C, Limited Liability Company – Single Owner (LLC-SO), Dubai, licence no. 1336659 (Dubai Department of Economy and Tourism), Office 06-047, Khalid Abdulghaffar Ghuloom Hussain Abdulla Building, 5th Floor, Dubai, UAE ("Inxeption", "we", "us"). Contact: support@inxeption.com.
1. Definitions
- Hotel (or "you"): the business that opens an account, and the people it authorises in the panel.
- Service: the hotel website, the direct booking engine, the hotel panel at app.inxeption.com, the AI agents, QR welcome, reports, support and related features.
- Hotel Content: texts, photos, logos, room and rate information, policies and any other material the Hotel provides or that we import from the Hotel's previous website at its request.
- Guest Data: personal data of the Hotel's guests and website visitors processed through the Service.
- Credits: the unit used to meter AI agent usage beyond what a plan includes.
2. The Service
2.1 Inxeption provides a modern hotel website on the Hotel's own domain, a direct booking engine connected to our booking infrastructure, a panel for managing the site, bookings and guests, and AI agents that work on the Hotel's website (content and SEO, booking follow-up, review requests, guest questions).
2.2 We may improve, change or discontinue features. If a change materially reduces a paid feature we will notify you at least 30 days in advance; you may cancel without penalty before it takes effect.
2.3 The Service is a business-to-business service. It is not offered to consumers.
3. Account and access
3.1 You must provide accurate information and keep it up to date. You are responsible for the people you invite to the panel, the roles you give them and everything done under your account.
3.2 Keep passwords confidential and tell us immediately at support@inxeption.com if you suspect unauthorised access.
3.3 Some actions can only be taken by the account owner, such as changing the plan, switching the domain or approving infrastructure changes.
4. No contracts, no hostages
4.1 Monthly subscription. Plans are billed monthly in advance. There is no minimum term. You can cancel at any time in the panel; cancellation takes effect at the end of the paid period and the Service runs until then. You can withdraw a cancellation before that date.
4.2 Your domain is yours. The Hotel's domain always remains the Hotel's. We never change its DNS settings; the Hotel makes any change itself, and we only add the domain to our hosting after the Hotel asks us to.
4.3 Your data is yours. You can export all Hotel Content and Guest Data at any time from the panel (content, images, guests and consents, bookings, the 301 redirect map).
4.4 After the end. After the subscription ends we keep the data for 30 days so you can export it, then delete it permanently, except records we must keep by law (for example invoices).
5. Plans, prices and payment
5.1 Current plans, prices and the Credits included are shown on inxeption.com and in the panel. Prices are in US dollars and exclude taxes, which are added where applicable.
5.2 Payments are processed by Stripe on behalf of TECH IN WISE IT SOLUTIONS L.L.C. By subscribing you authorise recurring charges to your payment method until you cancel. We do not store card numbers.
5.3 Founder pricing. Hotels that joined as founding hotels keep their discount for the lifetime of the subscription while it stays active without interruption.
5.4 Credits. AI agent work beyond the included Credits consumes purchased Credits (one Credit corresponds to USD 0.10 of underlying cost). Included monthly Credits do not roll over. Purchased Credit packs are non-refundable but do not expire while the subscription is active. When the Credit balance reaches zero, content and SEO work pauses; booking follow-up and guest answers continue.
5.5 Plan changes. Upgrades and downgrades take effect immediately and are prorated by Stripe on the next invoice.
5.6 Late payment. If a payment fails we will remind you. If it is still unpaid 14 days after the first reminder we may suspend the Service until payment is made; your data is not deleted during a suspension.
5.7 Refunds. Fees already paid for a billing period are not refunded, except where the law requires it or where these Terms provide otherwise.
6. AI agents
6.1 Our agents always identify themselves as AI in every message they send.
6.2 For the first 30 days, content the agents publish and sensitive guest answers (prices, refunds, cancellations) require the Hotel's approval. After that the Hotel decides each agent's autonomy in the panel and can pause any agent at any time. Infrastructure changes (such as switching the domain) always require the account owner's approval.
6.3 The agents rely on the facts the Hotel provides. The Hotel is responsible for the accuracy of its prices, policies, facilities and other information, and should review agent output it approves.
6.4 AI output can contain mistakes. We design the approval flows to catch them, but we do not guarantee that agent output is error-free.
7. Bookings and inventory
7.1 Rooms, rates, contracts, allotments and stop sales are managed by the Hotel in the extranet at extranet.inxeption.com, which is operated by our booking infrastructure partner. The booking engine on the Hotel's website shows only the Hotel's own inventory.
7.2 The Hotel is responsible for the rates, availability and conditions it enters and must honour bookings made at those rates and conditions.
7.3 Depending on the Hotel's country and payment setup, our booking infrastructure partner may act as the seller of record for bookings. The contract for the stay is between the guest and the Hotel (or the seller of record); Inxeption provides the technology and is not a party to it.
7.4 We do not store guests' card data.
8. The Hotel's obligations
8.1 You must use the Service lawfully and must not use it to send spam, mislead guests, infringe others' rights, upload malicious code or attempt to access other hotels' data.
8.2 You confirm that you have the rights to the Hotel Content, including photos and logos imported from your previous website, and that you have a legal basis (such as consent where required) for the Guest Data you ask us to process.
8.3 You are the controller of Guest Data; we process it on your behalf under the Data Processing Agreement, which forms part of these Terms.
9. Intellectual property
9.1 The Hotel keeps all rights to Hotel Content. The Hotel grants us a non-exclusive, worldwide, royalty-free licence to host, copy, adapt and display Hotel Content only as needed to provide the Service, for as long as the subscription lasts and the 30 days after.
9.2 We keep all rights to the Service, our software, templates, designs and agent systems. Nothing in these Terms transfers them to the Hotel.
9.3 Content our agents create for the Hotel and the Hotel approves or publishes belongs to the Hotel.
10. Third-party services
The Service relies on third parties (for example hosting, payments, e-mail, AI models, search data and our booking infrastructure partner) and on services the Hotel chooses to connect (for example Google Search Console). Their availability is outside our full control; we choose them carefully and list them in our Privacy Policy.
11. Availability and support
We aim for high availability and fix incidents promptly, but we do not guarantee uninterrupted service and do not offer a service-level agreement unless agreed in writing. Planned maintenance is done at low-traffic times where possible. Support is available through the panel chat and support@inxeption.com.
12. Confidentiality and data protection
Each party keeps the other's non-public information confidential and uses it only for the Service. Our handling of personal data is described in the Privacy Policy and the Data Processing Agreement. Every access to a Hotel's data by our team is logged and visible to the Hotel.
13. Suspension and termination
13.1 We may suspend or terminate the Service immediately if the Hotel seriously breaches these Terms, uses the Service unlawfully, puts other customers or our systems at risk, or does not pay as set out in section 5.6.
13.2 Where reasonable we will warn you first and give you time to fix the issue. On termination section 4.4 applies.
14. Warranties
The Service is provided "as is" and "as available". To the extent permitted by law we exclude all implied warranties, including fitness for a particular purpose. We do not promise any specific number of bookings, search ranking or revenue.
15. Limitation of liability
15.1 Neither party is liable for indirect or consequential loss, loss of profit, revenue, bookings or goodwill.
15.2 Each party's total liability arising out of or in connection with these Terms in any 12-month period is limited to the fees the Hotel paid for the Service in the 12 months before the event giving rise to the claim.
15.3 Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, or anything else that cannot be limited by law.
16. Indemnity
The Hotel will defend and indemnify Inxeption against third-party claims arising from Hotel Content, from the rates and conditions the Hotel sets, or from the Hotel's breach of section 8.
17. Changes to these Terms
We may update these Terms. We will tell account owners about material changes by e-mail or in the panel at least 30 days before they take effect. If you do not agree you may cancel before the change applies; continued use after that date means acceptance.
18. Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The parties will first try to resolve any dispute amicably within 30 days. Failing that, the courts of Dubai have exclusive jurisdiction.
19. Miscellaneous
These Terms, the Privacy Policy and the Data Processing Agreement are the entire agreement between the parties about the Service. If a provision is invalid the rest remains in force. Neither party may assign these Terms without the other's consent, except we may assign them to an affiliate or a successor of our business. Notices to us go to support@inxeption.com; notices to you go to the account owner's e-mail address. If these Terms exist in several languages, the English version prevails in case of conflict.